Privacy Policy
1. Introduction
Soy Educational Technology ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CBT Trainer application (the "App") and related services.
Please read this Privacy Policy carefully. By accessing or using the App, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use the App.
2. Information We Collect
We may collect several types of information from and about users of our App, including:
2.1 Personal Information
- Contact information (such as name, email address, and profession)
- Account credentials (username and password)
- Payment information (processed through secure third-party payment processors)
- Your profile information and preferences
2.2 Usage Information
- Interaction data (how you use the App, including session duration, features used, and exercise completion)
- Performance metrics and progress data within therapeutic training scenarios
- Device information (such as device type, operating system, and browser type)
- Log data (IP address, access times, and app features accessed)
2.3 Training Content
Information you input during training sessions, including responses to therapeutic scenarios, notes, and other content created during your use of the App.
3. How We Collect Information
We collect information through:
- Direct interactions (information you provide when creating an account, using the App, or contacting us)
- Automated technologies (cookies, server logs, and other tracking technologies)
- Third-party sources (such as educational institutions if you access the App through an institutional subscription)
4. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the App
- Process subscriptions and payments
- Track your progress and provide personalized feedback
- Analyze usage patterns to enhance user experience
- Research and development of new products and services
- Communicate with you about updates, support, and educational resources
- Respond to your inquiries and support requests
- Ensure compliance with our terms and policies
- Protect against fraudulent, unauthorized, or illegal activity
5. Data Sharing and Disclosure
We may share your information with:
- Service providers (hosting, analytics, payment processing, and customer support)
- Educational institutions (if you access the App through an institutional subscription)
- Legal and regulatory authorities (to comply with applicable laws or respond to legal process)
- Business partners (in connection with a merger, acquisition, or sale of assets)
We do not sell your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your device. Please notify us immediately if you believe your account has been compromised.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to and copies of your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction or objection to certain processing activities
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
8. Children's Privacy
The App is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.
9. International Data Transfers
Your information may be transferred to, stored, and processed in countries other than the one in which you reside. By using the App, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the bottom of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
CBT Trainer Support Team
Email: contact@soymh.com
Address: UCL BaseKX, 103c Camley Street, London, UK
Last Updated: 7 June, 2025